Privacy Policy

Last updated: January 2025

StartSafe EMI TrackOn ("StartSafe", "we", "our" or "us") is committed to protecting the privacy of the retailers, lenders, distributors and end-customers ("you") who use our smart EMI device management platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

a. Information You Provide

• Business details: company name, GSTIN, address, contact information.
• Account credentials and KYC documents required for onboarding.
• Customer EMI details such as name, mobile number, EMI plan, and tenure.
• Device information including IMEI, serial number, brand, and model.
• Payment and transaction data processed through our integrated gateways.

b. Information Collected Automatically

• Device status, lock/unlock events and connectivity logs.
• Approximate device location (when permitted) for recovery and tracking.
• Usage analytics — pages visited, features used, and timestamps.
• Standard log data such as IP address, browser type and operating system.

2. How We Use Your Information

• Operate the EMI tracking, auto-lock and unlock functionality.
• Send automated payment reminders via SMS, email and WhatsApp.
• Process EMI payments and reconcile collections.
• Provide dashboards, analytics and customer support.
• Detect fraud, prevent abuse and meet legal obligations.
• Improve our product, features and user experience.

3. Sharing of Information

We do not sell your personal information. We may share data only with:

• Authorized retailers, lenders or distributors managing the EMI.
• Payment processors, KYC providers and cloud infrastructure partners.
• Regulatory authorities when required by applicable law.

4. Data Security

StartSafe uses bank-grade AES-256 encryption, secure cloud storage, role-based access controls and continuous monitoring. While no system is 100% secure, we follow industry best practices to protect your data.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services and comply with legal, accounting or reporting requirements.

6. Your Rights

• Access, update or correct your information.
• Request deletion of your account, subject to legal retention obligations.
• Opt out of promotional communications at any time.
• Withdraw consent for non-essential data processing.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and analyse usage. You can control cookies through your browser settings.

8. Third-Party Services

Our platform may integrate with telecom billing systems, POS platforms, payment gateways and analytics providers. Their use of your information is governed by their respective privacy policies.

9. Children's Privacy

StartSafe is a B2B platform and is not directed to individuals under 18 years of age. We do not knowingly collect data from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our website or via email.

11. Contact Us

For any questions about this Privacy Policy or your data, contact us at:

• Email: info@startsafe.co.in
• Address: 60B, 12th Main Rd, 16th Block, Rajajinagar, Bengaluru, Karnataka 560010
• Website: startsafe.co.in